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Privacy Policy

Compliance with Digital Personal Data Protection Act, 2023 (India)

This Application complies with the applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian data protection and information technology laws. As part of our compliance obligations:

  • Personal data is processed only for lawful business purposes.
  • Users are informed regarding collection and usage of their information.
  • Reasonable security safeguards are implemented to protect digital personal data.
  • Users may request correction, access, or deletion of personal data subject to legal and operational requirements.
  • Personal data is retained only for as long as necessary for legitimate business purposes.
  • Data processing activities are performed with user consent or other lawful purposes permitted under applicable law.
  • Appropriate measures are taken to prevent unauthorized access, misuse, disclosure, alteration, or destruction of personal information.
  • Users acknowledge and consent to the collection and processing of their information in accordance with this Privacy Policy and applicable Indian laws.

This Privacy Policy explains how Criniger CRM (“Application”, “Platform”, “we”, “our”, or “us”) collects, uses, stores, and protects user information.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Company information
  • Employee records
  • Customer and lead details
  • Uploaded files/documents
  • Device information
  • Usage logs and analytics

2. How We Use Information

Information collected may be used for:

  • CRM operations
  • Lead and customer management
  • Authentication and login verification
  • Notifications and reminders
  • Customer support
  • Reporting and analytics
  • Payment processing
  • Improving application performance
  • Security and fraud prevention

3. Consent & Lawful Processing

By using the application, users provide free, specific, informed, and unambiguous consent for the collection and processing of personal and business-related information as described in this Privacy Policy.

Users acknowledge that:

  • Information may be processed for CRM operations and service delivery.
  • Certain information may be mandatory for account creation and business functionality.
  • Refusal to provide required information or permissions may impact application functionality.
  • Consent may be withdrawn at any time through device settings, application settings, or support requests, subject to legal and operational limitations.

Users also consent to receiving:

  • OTP messages
  • Login alerts
  • Task reminders
  • Billing notifications
  • Service-related communication
  • Security alerts and administrative notices

The Application may process information for lawful purposes including:

  • Service delivery
  • Account management
  • Security and fraud prevention
  • Compliance with legal obligations
  • Business reporting and operational management

4. User Rights under DPDP Act, 2023

Subject to applicable law, users may exercise the following rights:

Right to Access Information

Users may request details regarding the personal data processed by the Application.

Right to Correction & Updating

Users may request correction, completion, or updating of inaccurate or outdated personal information.

Right to Erasure

Users may request deletion of personal data when such retention is no longer necessary, subject to legal or compliance obligations.

Right to Withdraw Consent

Users may withdraw previously granted consent for data processing where applicable.

Right to Grievance Redressal

Users may raise concerns regarding processing of personal data through official support or grievance channels.

Right to Nominate

Users may nominate another individual to exercise rights on their behalf in accordance with applicable laws.

Requests related to user rights may be submitted through the official contact channels mentioned in this Privacy Policy.

5. Permissions & Device Access

By using the application, users consent to the collection, use, and processing of information as described in this Privacy Policy.

Users also consent to receiving:

  • OTP messages
  • Login alerts
  • Task reminders
  • Billing notifications
  • Service-related communication

The application may request access to:

  • Camera access for profile or document uploads
  • Storage access for files and downloads
  • Notification access for alerts and reminders
  • Contacts access for CRM-related features
  • Location access for attendance or field tracking

Permissions are requested only when required for specific features.

6. Data Sharing

We do not sell personal information. Information may be shared only:

  • With authorized service providers
  • With payment gateway providers
  • When required by law
  • For technical or operational support

7. Payment Information

Payments may be processed through secure third-party payment gateways. We do not store sensitive banking or card information on our servers.

8. Data Security & Protection Measures

We implement commercially reasonable technical, administrative, and organizational safeguards to protect personal and business information from unauthorized access, misuse, disclosure, loss, or alteration.

Security measures may include:

  • Secure authentication mechanisms
  • Encrypted communication protocols
  • Role-based access controls
  • Cloud infrastructure security
  • Activity monitoring and logging
  • Regular security reviews
  • Controlled employee/admin access
  • Backup and disaster recovery measures

While we strive to protect information using industry-standard safeguards, no digital platform or transmission method can guarantee absolute security. Users are also responsible for:

  • Maintaining confidentiality of account credentials
  • Using secure passwords
  • Preventing unauthorized account access
  • Logging out from shared devices

In the event of any suspected security incident or unauthorized activity, users should immediately contact support.

9. Cloud Storage & Backup

We implement reasonable security measures including:

  • Secure authentication
  • Encrypted communication
  • Access restrictions
  • Monitoring and security controls
  • Cloud security infrastructure

However, no digital system can guarantee complete security. User information may be stored on secure cloud infrastructure for:

  • Backup
  • Synchronization
  • Operational continuity
  • System recovery

10. Employee Monitoring Disclosure

For organization accounts, administrators may monitor:

  • Employee attendance
  • Login activity
  • Task progress
  • Work updates
  • Location tracking (if enabled)

This is done for business operations and reporting purposes.

11. Data Retention & Deletion

Personal and business-related information is retained only for as long as necessary for:

  • CRM operations
  • Service delivery
  • Legal compliance
  • Security monitoring
  • Dispute resolution
  • Internal reporting and auditing

Upon account termination or approved deletion requests:

  • Certain information may be deleted or anonymized.
  • Backup copies may continue to exist temporarily as part of secure recovery systems.
  • Certain information may be retained where required by law, taxation, compliance, fraud prevention, or contractual obligations.

Users may request deletion of their personal data through support channels or application settings where available.

12. Third-Party Services

The application may integrate with third-party services including:

  • Payment gateways
  • SMS/Email providers
  • Cloud hosting services
  • Analytics tools

Such third-party services may have their own privacy policies.

13. Children’s Privacy

The application is intended only for users above 18 years of age.

14. Policy Updates

We may update this Privacy Policy periodically. Updated policies will be published on the application or official website.

15. Contact Us

Company Name: Criniger Technologies Private LimitedEmail:support@crinigertech.comWebsite:https://crinigertechnologies.com/